Refund & Fulfillment Policy

This policy explains how Gray Warden delivers its service and the terms that apply to cancellations and refunds. It applies to all paid subscriptions to the Gray Warden platform operated by Gray Warden Labs.

Service Delivery & Fulfillment

Gray Warden is a cloud-based software-as-a-service (SaaS) product. There is no physical product to ship. When you create an account and start a subscription or trial, access to the platform is provisioned to your account immediately and delivered entirely online through our web application. You can begin using the service right away from any supported web browser. Access continues for as long as your subscription (or trial) remains active.

Free Trial

Where a free trial is offered at signup, you are not charged during the trial period. You may cancel at any time before the trial ends and you will not be billed. If you do not cancel before the trial ends, your subscription begins and your selected plan's fee is charged using the payment method on file.

Subscription & Renewal

Subscriptions are billed in advance on a recurring monthly or annual basis, depending on the plan you choose, and renew automatically at the end of each billing period until cancelled. The price and billing frequency for your plan are shown at checkout before you confirm your purchase.

Cancellation

You may cancel your subscription at any time from your account settings or by emailing support@graywarden.com. When you cancel, your subscription does not renew for the next billing period, and you retain access until the end of the period you have already paid for.

Refunds

• Monthly plans are non-refundable. When you cancel, your subscription remains active through the end of the current monthly billing period and is not renewed.
• Annual plans may be refunded on a prorated basis if you cancel within 30 days of the initial purchase or renewal. After 30 days, annual fees are non-refundable, and your subscription remains active through the end of the paid term.
• Free trials are never charged, so no refund is required if you cancel before the trial ends.
• Billing errors (for example, a duplicate or incorrect charge) are corrected in full once verified. Contact us and we will make it right.

How to Request a Refund or Cancel

Email support@graywarden.com from the address associated with your account, or manage your subscription directly in your account settings. Approved refunds are issued to the original payment method and typically appear within 5–10 business days, depending on your bank or card issuer.

Changes to This Policy

We may update this policy from time to time. Material changes will be posted on this page with an updated effective date and, where appropriate, communicated to active subscribers.

Contact

Questions about this policy? Email support@graywarden.com.